Installation and care instructions.
Congratiulations on your purchase of a Beter Hout floor!
Read the following information carefully before laying the floor.
The Beter Hout flooring elements must be allowed for at least 48 hours in the area where they are to be laid. The temperature should be at least 17 degrees Celsius and the humidity should be 45 to 70%. When being stored, the packets should remain unopened and be kept on a level surface. Beter Hout floors are not suitable for spaces which are always damp or have a damp athmosphere (bathrooms, saunas and/or poorly ventilated areas) as the risk of moisture absorption cannot be ruled out. Before and during laying of the Beter Hout floor, check the flooring elements for faults. Flooring elements with visible faults must not be used. Installation of the floor can only be done in daylight or very good lighting as any damages and faults or incorrect flooring elements may not be noticeable in poor light.
What will you need
The only toold you will need are a hammer, a fine toothed saw, a tap measure, a pencil, a string in the length of the room and a laying set, consisting of a softwood block, a pry bar and spacers.
Beter Hout floors can be laid on almost any floor surface. The floor surface should be permanently dry, (floors with a cement coating should have a maximum moisture content of 2,5%, anhydrite a maximum moisture content of 0,5%, be hard, level, clean and supportive. Dips and ridges of more than 3mm per linear metre length should be levelled out. The relative air humidity in the room where the floor is to be laid must be constant between 45 and 70%. Keep the temperature constant around 18 to 25 degreed Celsius. A moisture barrier should be applied to every type of subfloor. With floating floors use a minimum of 0.2mm PE sheeting, this must have an overlap of at least 30cm and extend at the sides to reach up under the skirting-board. Apply a liquid damp-screen to solid floors when there are heating pipes or underfloor heating. With floating floors, cover the surface with an underlay. Soft underlays thicker than 2mm such as foam are not technically suitable.
Floating floor, unconnected to the subfloor
Always leave a clearance of at least 15mm around the edge of the floor and obstacles such as heating pipes to allow the floor to expand and contract. Connecting areas should be laid separately leaving spaced for expansion and contraction (usually finshed with a transition strip). For example the transition from hall to lounge. When installing a floating floor without glue, use parquet spanners. Lay the flooring elements with the groove side towards the wall and use a softwood block of at least 35cm long between the hammer and the planks to prevent damage to the tongue side when tapping in place. A new row of planks begins with the piece left over from the previous row; this should be al least 40cm long.
Beter Hout advises the use of parquet spanners, this ensures that the floor is secured all the way around. Place the parquet spanners at intervals of 50cm on the long side and one per end.
Affix to subfloor
If you wish to glue the parquet directly to the subfloor, read the glue manufacturer's instructions carefully, and never use a water-based glue.
The Beter Hout floors are suitable for use with underfloor heating. The insulation data about Beter Hout floors can be found on our website. When using a Beter Hout floor with underfloor heating, the use of our temperature indicators per 10m² are mandatory. Temperature differences within the floor can have a negative influence on the expansion and contraction of the floor, the guarantee does not cover this. A moisture barrier is mandatory with underfloor heating systems. Ensure that the underfloor heating never exeeds 28 degrees Celsius!
Good maintenance can extend the life of your floor. For daily maintenance we advise regular vacuuming or sweeping with a soft broom. Sand or other dirt should immediatly be removed, use a good doormat in the doorway to help prevent dirt from being trodden in. We also advise the use of felt protectors under furniture and chair legs etc.
Maintenance Hot Press Oil
For a long life of your Beter Hout floor, it is necessary to feed your floor at least 3 times a year with Beter Hout Colour Repair. Besides that you should clean the floor weekly with Beter Hout Oil Freshner. The guarantee is lost when the floor is not kept with Beter Hout maintenance products.
The guarantee becomes invalid when the installation and maintenance instructions are not followed;
Damage as a result of inappropiate use. Fallen objects. Trodden in sand and / or scratches due to sharp objects. When the floor has been laid in a humid area. Rough and/or incorrect use. The guarantee becomes invalid trough and negligent use of the product, exept when it can be established that the product was inadequete prior to laying.
Wood lives and is therefore subject to expantion and contraction. If the air humidity in the room is incorrect for a longer period of time; it can lead to irreparable damage of your parquet floor. For example, if the relative humidity during the winter period falls below 45% in the room, then an artificial humidifier must be used to prevent damage to the parquet floor. This may also be necessary for air-conditioned spaces.
Remember that wood is a natural product, with variations in colour, appearance and character which are normally found in wood products. This can lead to typical surface variations which differ from the displays and photographs; these only provide a general picture. About 5% of the planks exhibit characteristics similar to the following planks. The appearance of laid flooring elements must be accepted as it is.
GENERAL CONDITIONS OF SALE AND DELIVERY BETER HOUT
Article 1. General
1.1 In these General Conditions of Sale and Delivery the following words are understood to have the following meanings;
The Supplier: Beter Hout Parket Producent B.V., called Beter Hout.
The Customer: A customer of the Supplier's
Parties: The supplier and customer combined
The General Conditions: The present General Conditions of Sale and Delivery, which have been drawn up by Beter Hout, and which apply to the legal relationship between Parties.
The Parquet Expert: An independent parquet expert in the field of parquet floors who has been appointed by the Supplier. This independent parquet expert will be chosen by mutual consent between both parties.
1.2. General conditions as reffered to by the Customer shall not apply and are expressly rejected.
1.3. Deviations from the General Conditions shall only be valid if they have been confirmed in writing to the Customer by Beter Hout.
1.4. The General Conditions may be changed. The changed General Conditions will become effective fourteen days after notification of said change to the Customer.
Article 2. Offers, orders, prices and agreements
2.1. All offers submitted by Beter Hout shall be free of obligation, unless expressly provided for otherwise in the offer.
2.2. The information contained in offers, price lists and other documentation, such as illustrations, drawings and calculations, measurements and stated weights, shall not be binding on Beter Hout. The sample boards, sample floor parts, models of goods and illustrations and descriptions of goods provide a general designation of the products, and shall not be binding on Beter Hout.
2.3. The prices as quoted by Beter Hout shall be ex works or warehouse, exclusive of VAT, exclusive of packing and exclusive of transport, unless provided for otherwise in writing.
2.4. Orders are preferably placed in writing, after which- if Beter Hout accepts the order- they will be confirmed (if necessary, including modifications) as soon as possible by means of an order confirmation. Orders that have not been confirmed may at all times be refused by Beter Hout without stating reasons.
2.5. Agreements do not exist until after Beter Hout has issued the order confirmation in writing. This order confirmation is binding on the Customer, unless the Customer has not rejected the correctness of said confirmation within five business days.
2.6. Orders taken by representative are binding on both Parties, on the understanding however, that Beter Hout has the right to inform the Customer in writing within seven business days after the order has been placed that he is not able to carry out the order within modifications. If the unchanged execution of an order received trough a representative is impossible due to circumstances of which the representative could not have reasonable been informed. In that case the order shall be considered cancelled, unless Beter Hout has already confirmed said order in writing or the Parties should reach a subsequent agreement.
2.7. After confirmation of the order it may become clear that goods cannot be delivered in accordance with the order confirmations. In that case Beter Hout shall notify the Customer that. In that case both Parties shall have the right to rescind the Agreement free of charge no later than three weeks prior to the planned date of delivery. Both Parties however, shall be subject to an obligation to use their best efforts in order to find a solution or alternative together. Any damages reasonably caused to the Customer (in case recission takes place after the term reffered to above) may be passed on to Beter Hout.
2.8. Modifications of the Agreement shall be valid only if they have been confirmed to the Customer by Beter Hout in writing.
2.9. Unless agreed otherwise in writing, Beter Hout shall be allowed to round up deliveries to whole or fixed packaged quantities. If the order does not concern prepackaged material excess delivery of three percent of the quantity as ordered by the Customer shall be allowed. Short delivery shall not be allowed unless agreed otherwise in writing.
2.10. If delivery of material takes place two months or longer after the order date, and cost prices for Beter Hout are increased, for instance due to change in levies, duties, charges, excise duties, raw materials, and / or exhange rates, Beter Hout shall have the right to charge the difference to the Customer. Any order that has not been carried out or any part thereof shall be supplied at the changed prices, without prejudice to the right of the Customer to cancel order or parts thereof that have not been delivered, and to pay only that part of the order already carried out by Beter Hout on the basis of the price agreed. The above cancellation must take place in writing and within eight days after the notification of the change to the Customer.
Article 3. Delivery and transport
3.1. Unless agreed otherwise, the place of delivery shall be the registered place of business of Beter Hout. From the moment of delivery the risk in goods to be delivered shall be passed on to the Customer.
3.2. The Party, under whose responsibility the transport takes place, is required to see to it that the goods are always transported in closed vehicles.
3.3. The delivery period shall commence as soon as the agreement is entered into, and after all information supplied by the Customer has been received by Beter Hout. Unless agreed otherwise in writing, the times of delivery as stated by Beter Hout shall never be deadlines. In case of late delivery the Customer shall not be entitled to demand damages or rescind the agreement, the Customer does not have the right to suspend delivery and payment either. If the delivery has not taken place in time, Beter Hout shall be given a reasonable time to carry out subsequent deliveries. This reasonable time shall be equal to the original period of delivery with a maximum duration of one month. If this duration is exceeded, the Customer shall have the right to rescind the agreement.
3.4. Beter Hout shall carry out the delivery in one shipment, unless agreed otherwise with the Customer.
Article 4. Receipt and inspection
4.1. For the purpose of proper quality control Beter Hout shall identify the materials produced by Beter Hout itself by a permanent code for as far as possible.
4.2. The Customer is obliged to take the delivery in receipt as arranged. If the Customer fails to comply with that, any costs resulting from that, such as cost of storage and transport, shall be borne by the Customer. Cost of storage shall be an amount of 1% of the value of the invoice exclusive of VAT per month.
4.3. Beter Hout is required to carry out an exit inspection, and the Customer is required that an inspection on arrival is carried out. This shall be done using the form drawn up by Beter Hout. If no inspection was carried out by the Customer on delivery, complaints shall not be possible.
4.4. On delivery of any order the Customer shall receive the form as reffered to in article 4.3. The Customer is required to carry out the inspection on delivery. In case of any irregiularities, the Customer shall notify Beter Hout that within two business days by means of dispatch the form. If no such notification takes place the Customer declares that the goods were received;
- in a good condition, and
- in time, and
- in the quantities as agreed.
Complaints on the basis of defects that were not stated shall not be possible, except in case of defects that could not have been noticed at the time of the delivery.
Article 5. Payment
5.1. Delivery on credit shall take place after verification of creditworthiness and/or acceptance by the credit insurance company. First deliveries shall take place by paymeny in advance or by delivery.
5.2. In case of delivery on credit, the Customer is required to effect payment within eight days after the invoice date. In late payment there will be end a reminder with an extra 2% administration cost.
5.3. Beter Hout is entitled to invoice each part delivery (if agreed).
5.4. If the Customer does not effect payment within the period of time as provided for, the Customer shall be in default without any notice of default being required. From the day at which default commences, the Customer is required to pay interest on the invoice amount or the outstanding part thereof. The interest percentage is equal to the legal commercial interest.
5.5. If the Customer is in default, het is further required to pay Beter Hout extrajudicial cost, which shall be at least fifteen percent of the outstanding invoice amount to a minimum of €150,-. At Beter Hout his discretion the Customer may be charged for the actual costs as they are charged to Beter Hout himself, or for the fifteen percent as reffered to above.
5.6. If the Customer should fail to fully fulfil its requirements resulting from the agreement entered into with Beter Hout or if Beter Hout has reasonable ground to suspect that the Customer may fail to do so, or if assets to the Customer's are attached, if the Customer applies for a suspension of payment, or if the Customer's bankruptcy is applies for or declared, or if the Customer enters into a settlement with his creditors, any claim of Beter Hout against the Customer shall become payable in full immediately. In that case Beter Hout shall also have the right to rescind the agreement for as far as it has not been carried out, without any further notice of default or court intervention being required, and to take back any goods that have been delivered but were not yet been paid, all this irrespective of the right of Beter Hout to damages.
5.7. Payments made by the Customer shall first serve as settlement of costs, the of interest, and after that, as settlement of the oldest debts with Beter Hout, even if the Customer has gives payment a different designation.
Article 6. Product and warranty
6.1. In general is the principle that Beter Hout supplies a semi-manufactured product. Therefore Beter Hout guarantees the delivery of goods without defects in the material. A professional construction, and the processing of the goods into a finished product, are the responsibility of the Customer, not of Beter Hout. Damageg due to faulty construction, storage and installation and such, are therefore for the account and at the risk of the Customer and cannot be claimed at Beter Hout.
6.2. Parquet floor parts are products of nature. Due to that natural variation in colour and structure and such cannot be avoided. For that reason minor deviations in quality, colour, finish, measure and weight as considered acceptable in the industry shall be allowed. Variations such as these shall not result in an obligation for Beter Hout to see so replacement or compensation, and they do not give the Customer the right to refuse the delivery of or payment for the goods delivered. Variations in colour in one batch shall be allowed provided that they are in accordance with the European standards. (C.E.N.).
6.3. Advice and information concerning the goods to be supplied, and instructions for the use thereof are given by Beter Hout to the best of Beter Hout his knowledge. Beter Hout does not accept any liability as to the correctness of his advice, information, and instructions for use, unless in case they were provided in writing. On each agreement that Beter Hout closes, the Lay and maintenance prescriptions of Beter Hout are applied. On each shipment to the Customer these prescriptions are provided. If the Customer has not received the Lay and maintenance prescriptions, the Customer should contact Beter Hout and the Lay and maintenance prescriptions will be send to the Customer. Instructions and advice of Beter Hout must be respected, notwithstanding the obligation of the Customer to perform its own inspections and test under the prevailing circumstances. The Customer must ensure that employees are educated and trained so that they are capable to process the delivered goods of Beter Hout.
6.4. Beter Hout provides a warranty against defects in material for the duration of ten years after delivery. Warranty provisions as provided by the manufacturer respectively the importer shall apply to goods that are covered by a warranty given by a manufacturer and/or importer. Promises made by the manufacturer or importer beyond the scope of the warranty conditions provided by said manufacturer or importer shall not be binding on Beter Hout.
6.5. The warranty does not apply to defects caused by normal wear and tear, in case of inexpert and/or negligent use, insufficient and/or improper maintenance, incorrect storage, accidents and/or circumstances such as damage caused by fire or water, and if cases have been inexpertly changed or repaired by third parties without the approval of Beter Hout. The Customer shall give Beter Hout the opportunity to verify the quality if the repair within two business days. If Beter Hout fails to do so, the repairs are deemed to be carried out with the approval of Beter Hout, and the warranty shall apply. In all other cases reffered to above complaints shall not be possible, even if said complaints should be submitted within the guarantee period.
6.6. If the Customer should be in default due to its failure to obserce its obligations to pay and/or other obligations towards Beter Hout with respect to the delivery concerned, any right to guarantee will be cancelled.
Article 7. Complaints
7.1. Complaints shall only be possible if the requirements as described in the General Conditions have been fulfilled. For that reason, barring calamities, the Customer shall notify Beter Hout of this within two business days, and the parties shall determine a reasonable term for this inspection my mutual consolation. Visible defects must be reported to Beter Hout, failing which any right to submit complaints shall be cancelled. If notification has taken place within the term as specified, Beter Hout shall take back the floor, and the Customer shall not be under the obligation to pay.
7.2. Legitimate complaints do not constitute a right for the Customer to suspend its payment and balancing payments is expressly excluded. Complaints concerning a substantial part of the order shall give the Customer the right to reject or refuse the entire order.
7.3. If Beter Hout looks into a complaint without being required to do so, the efforts of Beter Hout can only be interpreted as acts of courtesy without acceptance of any liability. If it is established that the complaint was made without proper reason, the Customer shall be required to compensate Beter Hout for any cost incurred in connection with that, such as cost in connection with work and goods supplied.
7.4. Goods about which a complaint is made, and which are located at a different location than Beter Hout his warehouse, must be stored at the Customer's risk and is for the Customer's own account. In that case the Customer is required to exercise due care in the storage of the goods, and to have them adequately insured against the risks as are customary.
7.5. During construction the Customer is required to see to it that the components of the parquet floor supplied, usually a mix of four to five parcels, are correctly combined in order to achieve a true reproduction of the parquet floor. In case of unacceptable variation in selection, colour, defects in materials among parquet parts the Customer shall be under the obligation not to use these parts but to directly offer them to Beter Hout for replacement free of charge. Replacements of the parquet parts returned shall usually take place within two business days (in case of products delivered from stock) or seven business days (in case of custom-made products). If it is not possible to carry out replacement within the above period of time, Beter Hout shall be liable for any verified consequential damage, including any wating times, and in that case the Beter Hout Herlegkostenvergoedingen ( Beter Hout Reconstruction Compensation) as applicable at that time shall apply.
7.6. If the Customer detects or could have detected any defects in material during installation, except any non-visible or hardly visible defects, it shall not be possible to invoke the Beter Hout Reconstruction Compensation as applicable at that point in time. In that case Beter Hout shall only replace the parquet parts concerned.
7.7. Defects in materials that do not become visible until after the installation has been carried out, can be submitted to Beter Hout in writing within the guarantee period. The Customer is required to submit a fully completed Beter Hout inspection report to Beter Hout within two weeks after notification of the complaint by the end user. A Beter Hout inspection report can be requested free of charge.
7.8. First the complaint must be treated by the Customer together with the end user, in line with good entrepeneurship.
7.9. If the Customer itself has already inspected the defect, the Customer -after having submitted the Beter Hout inspection report as described above in time- may request Beter Hout to carry out an inspection visit. In that case Beter Hout, in consultation with the Customer, will make an appointment for a visit with the end user. The result of the inspection will be reported to the Customer by Beter Hout (if necessary after consultation of the producer if the product concerned is a trade product for Beter Hout). Complaints shall be judged objectively, e.g. on the basis of product specifications as reffered to in Beter Hout his specifications as issued in the price lists or other brochures and sample boards, all this in accordance with the provisions on that in the General Conditions. After that the Parties are required to first try and work out a solution by mutual consultation.
7.10. If in the opinion of Beter Hout a complaint is justified, Beter Hout will either repair the goods free of charge or pay a reasonable compensation.
7.11. If the parties do not succeed in working out an arrangement by mutual consultation the Customer shall request a binding advice with an independent parquet expert which will be determined in consultation with both parties. The expert's judgement shall be binding on both parties.
7.12. Court rulings and other ways to settle disputes between the Customer and third parties including the end user, such as judgements given by an arbitration board, shall not be binding on Beter Hout
Article 8. Construction compensations
8.1. In the event that the parquet expert establishes a defect that was not visible during delivery, and the damage caused is not a part of the Customer's normal risk, the parquet expert may order Beter Hout to compensate costs of construction in accordance with the Beter Hout Herlegkostenvergoedingen. The Customer shall drawn up a specification of the costs, which will be presented to Beter Hout for agree.
8.2. In case of other damage covered by the Beter Hout Herlegkostenvergoedingen, the compensation shall be determined by the parquet expert, unless the parties have reached an arrangement by mutual consultation.
Article 9. Liability
9.1.For all the direct damage of the Customer, Beter Hout shall be liable to a maximum of twice the amount of the related invoice order.
9.2. For any indirect damage including consequential damage and delay in the regular course of business (in the company) of the Customer, Beter Hout never shall be liable.
Article 10. Force Majeure
10.1. If Beter Hout is not or not sufficiently able to fulfil its obligations due to Force Majeure, Beter Hout has the right to rescind the agreement with the Customer or part thereof without any ensuing obligation to pay any damages. In case of fulfilment of part of the Agreement by Beter Hout, the Customer shall owe a proportionate part of the total price.
10.2. Force Majeure is understood to mean: restrictive measures by the authorities of wahtever nature, epidemics, mobilization, war, revolution, strike, occupation of the company, illness of the personnel, stoppage of operations, attachments, fire, exceptional weather conditions, defects of machines, transport problems, lack of raw materials, semi-manufactured products, materials, resources and/or energy, natural disasters, any defaults of a third party from which goods or services must be obtained, and further any circumstances which Beter Hout could not have anticipated and which are beyond Beter Hout his scope of control.
Article 11. Reservation of Ownership
11.1. The ownership of the goods supplied by Beter Hout will not be transferred to the Customer until after the Customer has paid to Beter Hout any amount which the Customer owes to Beter Hout in connection with the delivery of said goods, including but not limited to the purchase price, as well as any interest and costs.
11.2. The Customer has the right to use and convey the goods as supplied by Beter Hout as part of the Customer his normal business operations. At the request of Beter Hout, the Customer is required to privately pledge to Beter Hout any claims against third parties that will be obtained by the Customer in case of such use or conveyance.
11.3. If the Customer fails to fulfil its obligations under the agreement entered into with Beter Hout, or in case Beter Hout has reasonable grounds to suspect that the Customer may fail to fulfil its obligations. Beter Hout has the right - without prejudice to the other rights as described in the General Conditions - to take back any goods supplied to the Customer. This right shall especially - but not exclusively - exist if goods of the Customer are attached, if the Customer applies for a suspension of payment, if the Customer his bankruptcy is applied for or declares, or if the Customer enters into any settlement with one or more of its creditors.
11.4. The Customer is obliged to allow Beter Hout, if Beter Hout uses it retention of ownership, access to the goods as supplies by Beter Hout. For so far as necessary, Beter Hout irrevocably authorises the Customer to exercise its right to take back the goods supplied.
Article 12. Returns
12.1. The Supplier shall never be required to accept goods that are returned. After consultation with and approval of Beter Hout, goods in standard sizes held in stock and quoted in the price list may be returned. Returned goods in special dimensions to connect to existing floors and special patterns will never be accepted.
12.2. If goods are returned ahandling charges in the amount of at least twenty percent of the purchase price, and in addition to that, any freights due are charged. Remainders must be returned within one month after receipt. They must be free of damage and clean, and must have been stored free of moisture and heated. They must also be returned in their original packaging. Additional materials, seperate parts and remainders of articles available upon request cannot be returned. All return shipments must be properly packed, delivered on pallets, in wrapping foil and/or in banded bundles, and the wood must have the correct humidity level. If a return shipment does not meet these requirements, it will not be accepted, and will be returned for the account of the Customer.
12.3. Return shipment takes place at the factory of Beter Hout, or the place of business of the importer. Goods returned are shipped on costs of the Customer.
Article 13. Choice of law and domicile
13.1. The legal relationship between Beter Hout and the Customer shall be governed by Dutch Law exclusively. The "Vienna Convention on the Sale of Goods" shall not apply, and is expressly excluded.
13.2. Disputes shall be settled by the competent judge in the place of business of Beter Hout, unless provided for otherwise in the General Conditions with respect to binding advice.